REFUND POLICY

Changed your mind

Unopened pouches can come back within 14 days. Pouches must be sealed and unused. For hygiene and safety we cannot take back pouches that have been opened.

To start a return, email us at hello@alwaysgutsy.com with your order number. We will tell you where to send it. Unless the item was faulty or wrong, the cost of sending it back is yours.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, email us at hello@alwaysgutsy.com within 48 hours of delivery with a photo. We will replace it or refund you in full, including delivery.

Refunds

Once we have received and checked your return, we will refund the original payment method. Refunds usually show within 5 to 10 working days, depending on your bank.

Subscriptions

You can skip, pause or cancel a subscription before its next billing date, as set out in our Subscription Terms. Deliveries already sent follow this policy.